I recently bought a phone from ebay and it’s been almost 3 weeks. If the seller claims the phone is lost in transit (and I never got a tracking number), what should my courses of action be? Does paypal or the credit card company cover all costs including shipping? And do they have transaction fees? I read that paypal charges $25, but that might be oudated….
Thanks
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"Is It Better To Claim From Paypal Or Credit Card For Not Received Ebay Items?" was posted on Friday, November 20th, 2009 at 1:33 pm.
“Is It Better To Claim From Paypal Or Credit Card For Not Received Ebay Items?”下有1条评论.
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I would go to Paypal first, and go through the procedure of telling them that the item has not been received. They will ask the seller for a tracking number and proof of delivery; if the seller cannot provide this, Paypal should refund your full payment (including P&P), and will not charge you any fees. However, the refund depends on whether the seller has any funds in their account; if they have withdrawn all their funds, Paypal will have nothing to pay you back (Paypal don’t pay you their own money, they’re not that kind!).
If you have difficulty in getting a refund through Paypal, you can try the credit card charge-back route. However, whether or not this succeeds depends on the terms and conditions of your particular credit card. Some issuers say that Paypal transactions are more like cash withdrawals, in that the mney goes from your credit card to your Paypal account, and then from your Paypal account to the seller – and not direct from your credit card to the seller. So they do not have a legal obligation to refund your payment. But some issuers are prepared to consider chargebacks on Paypal payments.
Good luck in getting your money back!